Admissions Operations Associate
Reporting to the Dean of Admissions and Financial Aid, the Admissions Operations Associate will support multiple aspects of the admissions application process, collaborating with other team members and providing the highest standards of customer service for prospective families. We seek a detail-oriented, technically savvy team player who demonstrates strong communication skills and enjoys interacting with people in a fast-paced environment. Familiarity with spreadsheets and databases needed.
Schedule
Between 25-30 hours per week, generally, Monday through Friday 9am – 2pm with additional hours as needed during peak work times; September through May.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Data Functions
- Serve as the primary phone and email contact for prospective families during the application process
- Assist with all steps of the application process: processing, auditing, data scrubbing
- Continuously improve knowledge of Veracross enrollment database
Shared Office Duties
- Occasionally answer phones and schedule tours and interviews for students and families
- Occasional greeter coverage
- Assist with the visit greeting process when needed
- Provide occasional clerical support for admissions officers
- Coordinate all mailings, maintain inventory and order supplies
Competencies
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of School life.
- Ability to communicate effectively with a variety of community groups of varying skills and backgrounds including students, parents, staff, and faculty.
- Willingness to put students’ needs ahead of your own when interacting with students.
- Ability to work independently.
- Ability to work in teams.
- Strict sense of confidentiality
Required education and experience
- High school diploma or equivalent required.
- Proficient in Microsoft Office Suite or related software.
- Working understanding of DB Systems and other systems such as recordkeeping and filing.
Additional eligibility requirements
- Able to successfully complete CHRI, CORI, and SORI checks.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.